Terms and Conditions

We are Talenthaus Teknoloji Limited Şirketi, doing business as Pinn ("Company," "we," "us," "our"), a company registered in Turkey at Barbaros Mahallesi Nida Kule, No:1, Istanbul, Ataşehir 34750. Our VAT number is 8920680578.

We operate the website https://usepinn.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Pinn is a reputation intelligence platform for local businesses. The Service reads publicly available customer reviews from Google Business Profile, monitors publicly available competitor business information, and uses artificial intelligence to generate intelligence briefings, theme analysis, draft review responses, and action recommendations for our customers. Pinn is offered through a subscription model and is intended for business use by local business owners and operators.

You can contact us by email at support@usepinn.com or by mail to Barbaros Mahallesi Nida Kule, No:1, Istanbul, Ataşehir 34750, Turkey.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Talenthaus Teknoloji Limited Şirketi, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by support@usepinn.com, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), the Federal Information Security Management Act (FISMA), the Gramm-Leach-Bliley Act (GLBA), the Family Educational Rights and Privacy Act (FERPA), or any equivalent regulations in other jurisdictions. The Services are not certified as a HIPAA Business Associate, and we do not sign Business Associate Agreements (BAAs).

If your interactions with the Services would be subject to such laws, you may not use the Services. You must not upload, input, store, or process Protected Health Information (PHI), patient identifying information, attorney-client privileged communications, or any other regulated category data through the Services.

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access,

solely for your internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@usepinn.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

• confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
• to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
• warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
• warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Payment Processing via Paddle (Merchant of Record)

Payments for the Services are processed by Paddle.com Inc. ("Paddle"), who acts as the Merchant of Record for all transactions. This means:

• Paddle handles all payment processing, billing, subscription management, sales tax (including VAT/GST), and refund operations
• Payment information (including credit card details and other payment instrument data) is collected and processed directly by Paddle and is not stored on our systems
• Your payment relationship for the purchase of the Services is governed by Paddle’s terms and policies in addition to these Legal Terms
• Paddle’s terms of service and privacy policy can be found at https://www.paddle.com/legal

Accepted Payment Methods

We accept the following forms of payment through Paddle:

• Visa
• Mastercard
• American Express
• Discover
• Other payment methods supported by Paddle from time to time (including PayPal, Apple Pay, Google Pay, and bank transfers, where available)

Payment Terms

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

All payments shall be in US dollars unless otherwise displayed at checkout. Where applicable, regional pricing may be displayed in your local currency (such as GBP, EUR, CAD, or AUD) at the discretion of Paddle and us. Sales tax, VAT, GST, or similar taxes will be added to the price of purchases as required by applicable law and will be calculated and collected by Paddle.

We may change prices at any time. Any price changes will not affect existing subscription terms until the next renewal cycle, and we will provide notice of price changes in accordance with applicable law.

You agree to pay all charges at the prices then in effect for your purchases, and you authorize Paddle to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to Paddle charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle (monthly or annual) will depend on the type of subscription plan you choose when you subscribed to the Services.

Subscription Plans

The Services are offered through the following subscription tiers:

• Free Tier: Limited functionality, no payment required
• Pro Tier: Monthly or annual subscription for single-location businesses
• Business Tier: Per-location subscription for multi-location businesses, available through sales-led onboarding

Specific features, pricing, and limitations for each tier are published on our pricing page at https://usepinn.com and may be updated from time to time. Regional pricing may apply based on your billing location.

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law. Material price changes will be communicated at least thirty (30) days before they take effect, and you will have the opportunity to cancel your subscription before the new pricing takes effect.

This Section 7 sets forth our complete policy regarding cancellations and refunds for the Services. All payments and refunds are processed by Paddle.com Inc. as our Merchant of Record.

7.1 Cancellation

You can cancel your subscription at any time by:

• Logging into your account and accessing the subscription management portal provided through Paddle, or
• Contacting us at support@usepinn.com.

Your cancellation will take effect at the end of the current paid billing term, and you will retain access to the Services until that date.

Cancellation does not automatically issue a refund. Cancellation simply stops your subscription from renewing in the future. To request a refund of amounts already paid, please refer to Section 7.4 below.

7.2 Statutory Right of Withdrawal (EU and UK Consumers)

If you are a consumer (a natural person acting outside the scope of your trade, business, craft, or profession) located in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from your subscription within fourteen (14) days of the date of purchase, without giving any reason.

This right is granted under:

• The EU Consumer Rights Directive 2011/83/EU, as implemented by the laws of EU Member States;
• The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email) before the 14-day period has expired. You may use the following template:

"I hereby give notice that I withdraw from my subscription to Pinn. Account email: [your email]. Date of purchase: [date]. Date: [today’s date]."

Send this notice to: support@usepinn.com

Effect of Withdrawal

If you withdraw from this contract within the 14-day period, we will refund all payments received from you for the cancelled subscription period without undue delay, and not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction (via Paddle), unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

Loss of Withdrawal Right

You acknowledge and agree that if you request immediate access to and use of the Services during the 14-day withdrawal period, you may lose your right of withdrawal once the Services have been fully performed, in accordance with Article 16(m) of Directive 2011/83/EU and equivalent UK law.

By signing up for and actively using the paid Services during the 14-day period, you expressly request the immediate performance of our contract and acknowledge that your right of withdrawal will be lost once the contract has been fully performed (i.e., once you have used the Services).

7.3 Refund Policy for Business Users (Non-Consumers)

If you are a business user (acting in the course of a trade, business, craft, or profession), the statutory consumer rights described in Section 7.2 do not apply. Refunds for business users are governed by this Section 7 and are at our sole discretion, except as otherwise required by applicable law.

Pro Tier (Monthly Subscription)

• Monthly Pro subscriptions are non-refundable once the billing cycle has commenced;
• You may cancel at any time, and your subscription will remain active until the end of the current paid billing period;
• No prorated refunds will be issued for partial months.

Pro Tier (Annual Subscription)

• Annual Pro subscriptions are non-refundable for periods that have already commenced;
• You may cancel at any time, and your subscription will remain active until the end of the current paid annual term;
• No prorated refunds will be issued for unused months in the annual term.

Business Tier

• Business tier subscriptions are governed by the specific terms set forth in your written agreement, order form, or invoice with us;
• In the absence of specific written terms, Business tier subscriptions follow the same non-refundable structure as Pro tier subscriptions;
• Refund requests for Business tier subscriptions should be directed to support@usepinn.com.

7.4 Discretionary Refunds

Outside of the statutory rights described in Section 7.2, we may, at our sole discretion, issue refunds in the following circumstances:

• Service Unavailability: If the Services were materially unavailable for an extended period due to our fault and we were unable to remedy the issue;
• Billing Errors: If you were charged in error (e.g., duplicate charges, incorrect amounts, or charges after a confirmed cancellation);
• Technical Issues: If a technical defect on our end prevented you from using the core features of the Services for a substantial portion of the billing period;
• Other Exceptional Circumstances: As determined by us on a case-by-case basis.

Discretionary refund requests must be submitted within 30 days of the relevant charge to be considered.

7.5 Non-Refundable Items

The following are not eligible for refund under any circumstances:

• Subscription fees for periods during which you actively used the Services beyond the statutory withdrawal period (where applicable);
• Charges incurred more than six (6) months before the refund request date;
• Refund requests submitted after account termination for breach of these Legal Terms or the Acceptable Use Policy;
• Free tier usage (no payment was made; nothing to refund).

7.6 How to Request a Refund

To request a refund, please contact us at support@usepinn.com with the following information:

• The email address associated with your Pinn account;
• The date and amount of the charge for which you are requesting a refund;
• The reason for your refund request;
• Any supporting documentation (e.g., receipts, screenshots of issues).

We will review your request and respond within 10 business days. Approved refunds will be processed by Paddle and credited to your original payment method within 5 to 10 business days after approval, depending on your bank or card issuer.

7.7 Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us to attempt to resolve the issue, we reserve the right to:

• Suspend or terminate your account immediately;
• Recover any costs incurred in responding to the chargeback;
• Refuse future service to you.

We strongly encourage you to contact us at support@usepinn.com before initiating a chargeback. Most disputes can be resolved quickly through direct communication.

7.8 Effect of Cancellation on Account and Data

Upon cancellation, your account will revert to the Free tier (where applicable) or be deactivated. Your data will be retained in accordance with our Privacy Policy for up to three (3) months following termination, after which it will be deleted or anonymized.

7.9 Statutory Rights

Nothing in this Section 7 affects any statutory rights you may have as a consumer or business user under applicable law, including but not limited to:

• The EU Consumer Rights Directive;
• The UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013;
• The California Consumer Legal Remedies Act;
• Other mandatory consumer or commercial protection laws applicable in your jurisdiction.

If any provision of this Section 7 is found to be inconsistent with mandatory provisions of applicable law, the mandatory law will prevail to the extent of the inconsistency.

Single Location Limitation (Pro Tier)

The Pro tier subscription is licensed for use with one (1) Google Business Profile location per account. Adding additional locations requires upgrading to the Business tier subscription.

Mandatory Upgrade for Multi-Location Use

If you attempt to add a second or additional Google Business Profile location to your account while on the Free or Pro tier, you will be required to upgrade to the Business tier before the additional location can be activated. This is a material term of these Legal Terms. Use of the Services to manage multiple locations without an active Business tier subscription is prohibited.

Unlimited Users per Account

Both Pro and Business tier subscriptions permit an unlimited number of authorized users to access the account, subject to the following: each account is tied to a single Google Business Profile (Pro tier) or to the locations covered under the Business tier subscription. The unlimited users provision does not authorize the resale, sublicensing, or sharing of access with parties unaffiliated with your business.

Upgrade and Downgrade

You may upgrade your subscription tier at any time. Downgrades take effect at the end of the current billing cycle. Downgrading from the Business tier may result in loss of access to multi-location features.

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Services.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
• Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
• Use a buying agent or purchasing agent to make purchases on the Services.
• Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
• Use the Services to advertise or offer to sell goods and services.
• Sell or otherwise transfer your profile.
• Upload, input, or process Protected Health Information (PHI), patient identifying information, attorney-client privileged communications, or any other regulated category data through the Services.
• Use the Services to generate, post, or facilitate fake, fraudulent, or incentivized reviews, or to manipulate any review platform integrated with the Services.
• Use the Services in a manner that violates the terms of service of any third-party platform we integrate with, including but not limited to Google Business Profile.

The Services do not offer users the ability to publicly submit or post content. Communications from you to us (such as support inquiries, feedback, or content submitted to AI features for processing) are governed by Section 11 (Contribution License) and are not considered public user-generated contributions.

You and the Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over the content or data you transmit through the Services (including business profile data, customer review data accessed via Google Business Profile, and approved AI-generated outputs). You retain full ownership of all such content. We are granted only a limited license to access, store, process, and use such content as necessary to provide the Services to you.

We use third-party artificial intelligence ("AI") platforms (including OpenAI and Anthropic) to deliver core features of the Services, including but not limited to review analysis, theme extraction, draft response generation, and intelligence briefings.

You acknowledge and agree to the following regarding our use of AI:

No Training on Your Data: We do not use your personal information or your business data to train, fine-tune, or improve AI models, whether our own or those of our third-party AI providers. We have contractual safeguards in place with our AI providers to enforce this restriction.

AI Outputs Are Suggestions Only: AI-generated outputs (such as draft review replies, recommended actions, theme analyses, and intelligence summaries) are provided as suggestions only. You are solely responsible for reviewing, editing, and approving any AI-generated content before it is published, sent, or acted upon.

No Warranty on AI Accuracy: AI systems may produce inaccurate, incomplete, biased, or otherwise flawed outputs. We do not guarantee the accuracy, appropriateness, or fitness for any particular purpose of AI-generated content. You must exercise independent professional judgment when using AI outputs.

Liability for Use of AI Outputs: We are not liable for any damages, losses, regulatory consequences, reputational harm, or third-party claims arising from your use, publication, or reliance on AI-generated content. The limitations of liability in Section 23 apply fully to AI-generated outputs.

Compliance with AI Provider Terms: You must not use AI features in any way that violates the terms or policies of any AI provider integrated with the Services.

If you wish to opt out of AI-based features, please contact us at support@usepinn.com. Note that opting out of AI features may result in the discontinuation of certain Service functionality.

A core feature of the Services includes monitoring publicly available business information of competitors selected by you, such as competitor reviews, ratings, and public business profile data sourced from platforms including Google Business Profile.

You acknowledge and agree to the following regarding competitor data processing:

Public Data Only: We only process information that is publicly available and accessible through legitimate means, in accordance with the terms of service of the source platforms. We do not collect private, confidential, or proprietary information about competitors.

Informational Purposes: Competitor information is provided for informational and benchmarking purposes only. We do not warrant the accuracy, completeness, or current state of third-party business data.

Your Selection Responsibility: You are responsible for selecting which competitors to monitor and ensuring that your monitoring activity complies with all applicable laws, including unfair competition laws, defamation laws, and the terms of service of the underlying data platforms.

No Use Against Competitors: You must not use the Services to harass, defame, interfere with, or unfairly compete against any tracked competitor business. The Services are designed for benchmarking and self-improvement, not for adversarial use.

Third-Party Rights: If you are a third-party business that believes your publicly available information is being processed by the Services in a way that infringes your rights, you may contact us at support@usepinn.com.

The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services.

Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your account activity or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

Please be advised the Services are hosted in Germany. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Germany or the European Union, then through your continued use of the Services, you are transferring your data to Germany, and you expressly consent to have your data transferred to and processed in Germany.

For business users requiring a Data Processing Agreement (DPA) under GDPR Article 28, please refer to our Data Processing Agreement or contact support@usepinn.com.

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

These Legal Terms shall be governed by and defined following the laws of Turkey. Talenthaus Teknoloji Limited Şirketi and yourself irrevocably consent that the courts of Turkey shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms, except as provided in the Dispute Resolution section below.

This choice of law does not deprive consumers (where applicable) of the protection afforded to them by mandatory provisions of the law of the country in which they have their habitual residence, including but not limited to consumer protection rights under EU and UK law.

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising out of or in connection with these Legal Terms, including any question regarding their existence, validity, or termination, that is not resolved through informal negotiations shall be referred to and finally resolved by arbitration administered by the Istanbul Arbitration Centre (ISTAC) in accordance with the ISTAC Arbitration Rules in effect at the time of the arbitration.

• The number of arbitrators shall be one (1)
• The seat, or legal place, of arbitration shall be Istanbul, Turkey
• The language of the arbitration proceedings shall be English
• The governing law shall be the substantive law of Turkey

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Consumer Rights

Nothing in this Section shall affect any mandatory rights you may have as a consumer under the laws of your country of habitual residence, including the right to bring proceedings in your local courts where required by mandatory consumer protection law.

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT (INCLUDING AI-GENERATED OUTPUTS AND COMPETITOR DATA) OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

• ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, INCLUDING AI-GENERATED CONTENT;
• PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES; AND
• ANY DECISIONS MADE OR ACTIONS TAKEN BASED ON AI-GENERATED RECOMMENDATIONS, DRAFT REPLIES, OR INTELLIGENCE BRIEFINGS.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF (A) THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING, OR (B) ONE HUNDRED US DOLLARS ($100.00 USD).

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Nothing in these Legal Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law (including mandatory consumer protection laws in the EU, UK, and other jurisdictions).

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

• your use of the Services;
• breach of these Legal Terms;
• any breach of your representations and warranties set forth in these Legal Terms;
• your violation of the rights of a third party, including but not limited to intellectual property rights;
• any overt harmful act toward any other user of the Services with whom you connected via the Services;
• your publication, use, or reliance on AI-generated content or competitor data obtained through the Services;
• your upload of any prohibited data category (including PHI or privileged communications) in violation of these Legal Terms.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

For details regarding data retention, processing, and your rights as a data subject, please refer to our Privacy Policy and Data Processing Agreement.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Talenthaus Teknoloji Limited Şirketi Barbaros Mahallesi Nida Kule No: 1 Istanbul, Ataşehir 34750 Turkey

Email: support@usepinn.com Website: https://usepinn.com

These Terms and Conditions were last updated on April 25, 2026.